Refund policy

Return & Refund Policy

We want you to be happy with your purchase from J&M’s Workshop.

Non-customized items
Eligible non-customized items may be returned within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Custom and personalized items
Because custom and personalized products are made specifically for you, including custom stickers, QR code stickers, business cards, personalized stationery, and other made-to-order items, they are generally not eligible for return, exchange, or cancellation once production has started or a proof has been approved.

If we make an error, or if your order arrives damaged, defective, or materially different from the approved design, please contact us and we will work with you to provide a replacement or appropriate resolution.

Damaged, defective, or incorrect items
Please contact us within 7 days of delivery and include your order number and clear photos showing the issue. We may request additional information before approving a replacement or refund.

Cancellations
For non-customized products, cancellation may be possible if the order has not yet been processed or shipped.

For custom or personalized products, cancellation is only possible before production begins. Once artwork has been approved or production has started, cancellation may no longer be available.

Refunds
Once an approved return is received and inspected, refunds will be issued to the original payment method. Original shipping charges are generally non-refundable unless the return is due to our error.

Please allow several business days for your bank or card issuer to process the refund after it has been issued.

Return authorization
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.