Shipping policy
Shipping Policy
J&M’s Workshop currently ships orders from British Columbia, Canada to customers in Canada and the United States using Canada Post.
Order Processing
Processing time depends on the type of product ordered.
Ready-to-ship items are typically processed within 1–3 business days.
Custom QR code stickers and business cards are shipped within 1–2 business days after you approve the final proof.
Other custom and personalized products may require additional production time. Estimated processing times are provided on the applicable product page.
Orders are not processed or shipped on weekends or statutory holidays.
Shipping Rates
Canada: Shipping rates are calculated at checkout using Canada Post’s live rates.
United States: A flat shipping rate of USD $10.00 per order applies. The shipping charge is displayed at checkout before payment.
Shipping promotions or free-shipping thresholds may be offered from time to time and will be displayed at checkout when applicable.
Delivery Estimates
Estimated delivery time for both Canada and the United States is 5–10 business days after dispatch, in addition to production time. Delivery estimates are not guaranteed.
Delivery times are estimates only and may be affected by carrier delays, weather, customs processing, holidays, or other circumstances outside our control.
Tracking
US shipments typically include tracking. When tracking is available for your selected shipping method, tracking information will be sent by email after your order has shipped.
United States Orders
Orders shipped to the United States are fulfilled from Canada. Depending on the product, order value, country of origin, and applicable customs regulations, duties, taxes, brokerage fees, or import charges may apply.
Unless otherwise stated at checkout, customers are responsible for any duties, taxes, or import charges assessed by customs or the carrier.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or has been shipped.
Additional shipping charges may apply if an order is returned or needs to be reshipped because of an incorrect or incomplete address.
Lost or Delayed Packages
If your tracking information shows an unusual delay or your package appears to be lost, please contact us with your order number. We will review the shipment information and assist with the next available steps.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include your order number and clear photos of the packaging and damaged item.
Questions
If you have questions about shipping before placing an order, please contact J&M’s Workshop before checkout.